Return & Exchange
Thank you for shopping at Cicilookshop.
If you are not entirely satisfied with your purchase, we're here to help.
Exchange or Return for a Refund
The products can be returned within 15 days after they have been received. A new product may be exchanged for another product or returned for a refund.
To be eligible, please make sure that
-The product is in its original packaging
-The product isn't used or damaged
Products that do not meet these criteria will not be considered for return.
Please consult customer service for the specific address
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking N# of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
If you received a damaged product, please notify us immediately for assistance.
We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit an order cancellation request here once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.